Job Title: Medical Assistant Department: Urgent Care

Reports to: Urgent Care Director Revision Date: 6/11/2025

Job Summary:

The Medical Assistant is responsible for providing clinical and administrative support to ensure efficient operation of the Urgent Care. Work collaboratively with all members of the healthcare team in the development of the plan of care for patients. Provide support to doctors and patients through a variety of tasks that support the ultimate goal of providing excellent, high-quality patient care.

Duties/Responsibilities:

• Assist in planning, providing, and evaluating patient care as a member of the health care team.
• Collaborate with MD, NP and nursing staff in the development of the plan of care for patients.
• Observe patients for reactions to drugs, treatments, signs and symptoms or other medical conditions and immediately reports to departmental supervisor (MD, NP, RN, or LPN).
• Immediately report any observed change in the patient’s condition or behavior to supervisor.
• Assist with the care of the patient, correctly identifying patient by name of all direct care, procedures, and treatments.
• Maintain medical records within the department according to policy and procedure and in systematic order.
• File all reports in a timely manner following review by MD, NP or nursing staff.
• Obtain medical records as needed for MD, NP or nursing staff.
• Process incoming and outgoing mail daily.
• Record all patient care provided in a precise and detailed manner following established procedures for charting.
• Use computer programs, including Order Entry, per policy and procedure as assigned.
• Regularly checks equipment and emergency box/cart per unit specific policy.
• Maintains proper level of stock and supplies as unit requires.
• Follow principles of asepsis and infection control guidelines when performing patient care or for routine cleaning and sterilization of equipment and supplies.
• Promptly answers all calls for assistance.
• Maintain safe environment for patients, staff, and guests.
• Process and follow up on all CT’s.
• Handle telephone information with courtesy, accuracy, and maintain patient, hospital and physician confidentiality; receives information and distributes messages appropriately.
• Communicate appropriately with patients, and responds to patient’s needs promptly.
• Perform other duties as assigned.

• Required Skills/Abilities (Unit Specific):

• Excellent computer skills with proficiency in Microsoft Office Suite and EMR.
• Excellent verbal and written communication skills with active listening ability.
• Ability to cost-effectively manage resources and supplies.
• Ability to learn and practice safety policies and procedures
• Ability to work effectively and collaboratively within a team environment.
• Basic office skills such as sorting, printing, faxing and record keeping.

• Education and Experience:

• High school diploma or equivalent required.
• Current CPR certification.
• Graduate from an accredited Medical Assistant program with current certification preferred.
• Minimum one year of Pc/CRT, EMR data entry required.
• Minimum one year of experience in medical assisting within an office environment preferred.

• Working Conditions:

• Requires frequent sitting, walking, standing and bending during the work day.
• Requires ability to lift, move, carry, push or pull approximately 200 pounds with assistance using proper body mechanics and/or available equipment to safely ambulate and transport patients.
• Requires the use of standard office equipment including, but not limited to, computers, phones, faxing machines, etc.
• Requires assembling, operating and maintaining department and emergency equipment.
• Exposure to blood and body fluids, communicable diseases, chemicals, and infectious/hazardous materials.
• Actively Participates in Quality Assurance programs, CQI, and in-service programs; attends all mandatory classes as required; completes unit-specific competencies, cross-training, and accepts assignments to other units/shifts as hospital needs require.
• Attends meetings with staff and committees.
• Attendance ensures that job requirements are met.
• Complies with DOH requirements for annual health assessments and required immunizations.

  Pay Range: $16.70-$20.04/hr

  Employee salary is based on commensurate experience and other qualifications.

  The mission of Oswego Health is to provide accessible, quality care and improve the health of residents throughout Oswego County. As a nonprofit healthcare system that was established in 1881, Oswego Health is proud to continue to be one of Oswego County’s largest employers. More than 1,200 employees spread throughout its 17 locations, work for the Oswego Health system, which includes the 164-bed community hospital with a brand new Medical Surgical Unit, a 32-bed state-of-the-art psychiatric acute-care facility with multiple outpatient behavioral health service locations, The Manor at Seneca Hill, a 120-bed skilled nursing facility, and Springside at Seneca Hill, an independent retirement community. The health system also operates Oswego Health Home Care, the only hospital-based certified home healthcare agency in the County as well as two outpatient centers, including the Fulton Medical Center, offering urgent care, lab, medical imaging, physical therapy, and occupational health services; and the Central Square Medical Center, offering urgent care, lab, medical imaging, and physical therapy services. In addition, Oswego Health includes the Oswego Health captive professional corporation, Physician Care P.C., providing physician services in orthopedics, cardiology, ENT, gastroenterology, breast care, audiology, general surgery, bariatrics, and primary care.

  EQUAL EMPLOYMENT OPPORTUNITY

  Oswego Health is committed to providing equal opportunity in all employment-related matters, without regard to race (including traits historically associated with race), creed, color, religion, sex/gender, national origin, age, marital or familial status, disability, pregnancy-related condition, sexual orientation, gender identity, gender expression, transgender status, citizenship status, ancestry, arrest/conviction record, military or veteran status, domestic violence victim status, genetic predisposition or carrier status, reproductive health decision making, relationship or association with a member of a protected category, or any other legally protected characteristic. Decisions affecting your position including, but not limited to, recruitment, hiring, placement, promotion, transfer, compensation, benefits, training, tuition assistance, leaves of absence, disciplinary action, layoff/recall, and terminations will be made in accordance with this policy.