Job Title: Social Work/Case Manager

Department: Seneca Hill Manor - Social Work

Reports to: Lead Case Manager

Revision Date: 8/14/2024

Grade Level: 25

Status: Non-exempt

Job Summary:

The Social Work Case Manager is responsible for assisting the Social Work Department in providing direct and indirect service and assistance to residents and families in matters affecting their psychosocial needs. Assists the Social Work Department in providing comprehensive social work services upon admission, during resident stays, and planning effective discharge plans upon admission. This individual serves as a member of the interdisciplinary team.

Duties/Responsibilities:

• Assists with facility admissions, including completing intake/ admission paperwork with resident/ family.
• Provides facility tours for prospective admissions.
• Coordinates and assists with room transfers.
• Assists with resident interviews and evaluations of the resident’s biopsychosocial needs to aid development and implementation of resident care plans.
• Coordinates discharges and related referrals to ensure successful transition to the community.
• Participates as an active member of the interdisciplinary team to assist in promoting the overall well-being, physical, mental, psychosocial needs of the residents.
• Maintains written documentation in the medical record per facility policy and state and federal guidelines.
• Offers support and referrals, as necessary, to help residents cope with the social and psychological aspects of their illnesses, impairments, addictions, or disabilities as well as their feelings about separation from family/community, physical and emotional loss—including trauma-induced events.
• Assists in implementing social services policies and procedures that conform to current standards of practice, facility philosophy and operational policies, while maintaining compliance with state and federal laws and regulations.
• Occasional community outreach as needed to promote and educate regarding the facility and its services.
• Promotes customer service and hospitality and collaborates with interdisciplinary team, resident, and family to resolve resident/ family concerns.
• Ensures delivery of compassionate quality care as evidenced by resident/resident representative feedback, observation, and chart review.
• Collaborates with physicians, consultants, community agencies and institutions to improve the quality of services and to resolve identified problems.
• Assists in coordinating services with all other departments to ensure quality care and services are provided.
• Actively participates as a member of the QAA Committee/ in QAPI initiatives.
• Interacts courteously with residents, family members, employees, visitors, vendors, business associates and representatives of government agencies.
• Provides advocacy services to the residents and resident families of the facility in maintaining resident rights, privacy, activities of choice, and individuality.
• Coordinates the referral of services needed for the residents from outside agencies and/or resources not available within the Facility.
• Performs other duties as assigned.

Required Skills/Abilities (Unit Specific):

• Knowledge of applicable state and federal guidelines.
• Strong problem-solving skills with ability to multitask and prioritize.
• Excellent communication and interpersonal skills.

Education and Experience:

• Bachelor’s degree in Social Work or related field.
• MSW preferred.
• Familiarity with the geriatric population, the medical setting and community resources.
• One year of experience in a skilled nursing facility or similar setting.

Working Conditions:

• Participates in in-service education and competency-based activities as indicated
• Requires attendance of staff and team meetings
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15lbs at times

Pay Range: $25.00-$30.00 per hour

Employee salary is based on commensurate experience and other qualifications.

About Oswego Health:
The mission of Oswego Health is to provide accessible, quality care and improve the health of residents throughout Oswego County. As a nonprofit healthcare system established in 1881, Oswego Health is proud to be Oswego County’s largest private employer. More than 1,300 employees spread throughout its 18 locations, work for the Oswego Health system, which includes the 132-bed community Oswego Hospital, a 32-bed psychiatric acute-care facility with multiple outpatient behavioral health service locations, The Manor at Seneca Hill, a 120-bed skilled nursing facility, and Springside at Seneca Hill, an independent retirement community. The health system also operates Oswego Health Home Care, the only hospital-based certified home healthcare agency in the County, as well as two outpatient centers, including the Fulton Medical Center, offering urgent care, lab, medical imaging, physical therapy, and occupational health services, and the Central Square Medical Center, offering urgent care, lab, medical imaging, and physical therapy services. In addition, the healthcare system includes Oswego Health Medical Practice, a multi-specialty medical group offering the community accessible, high-quality healthcare. 100+ physicians and advanced practice providers offer an extensive array of services across CNY, including primary care and specialty care in the areas of orthopedics, cardiology, ENT, gastroenterology, breast care, general surgery, urology, and bariatrics.

EQUAL EMPLOYMENT OPPORTUNITY

Oswego Health is committed to providing equal opportunity in all employment-related matters, without regard to race (including traits historically associated with race), creed, color, religion, sex/gender, national origin, age, marital or familial status, disability, pregnancy-related condition, sexual orientation, gender identity, gender expression, transgender status, citizenship status, ancestry, arrest/conviction record, military or veteran status, domestic violence victim status, genetic predisposition or carrier status, reproductive health decision making, relationship or association with a member of a protected category, or any other legally protected characteristic. Decisions affecting your position including, but not limited to, recruitment, hiring, placement, promotion, transfer, compensation, benefits, training, tuition assistance, leaves of absence, disciplinary action, layoff/recall, and terminations will be made in accordance with this policy.