Job Title: Administrative Assistant Department: Oswego Health Medical Practice

Reports to: Site Manager Revision Date: 8/19/2024

Job Summary: The Administrative Assistant works under the direction and supervision of the onsite practice leadership, clinicians, and the general direction of the Clinical Operations Director and Executive Director in accordance with the objectives, policies and procedures of Oswego Health Medical Practice and established professional standards.

Duties/Responsibilities:

• Use the electronic health record system to schedule, reschedule or cancel patient appointments.
• Verify insurance coverage for patients prior to their scheduled appointments.
• Check patients in and out for their appointments using the electronic health record system.
• Ensure all patients paperwork, demographics, insurance information, etc. is up to date.
• Collect patient co-pays and other payments as required.
• Receive and screen telephone calls, providing information with discretion and courtesy, answering inquiries and re-directing as necessary.
• Listen to voicemails and respond in a timely manner.
• Process all incoming and outgoing mail daily.
• Assist with obtaining patient medical records as needed.
• Assist practice leadership with various projects such as data collection, reports, communication follow-up, organizing and maintaining files as well as coordinating various paperwork associated with each project as requested.
• Compose correspondence, reports, meeting minutes and spread sheets as requested.
• Confidentially communicate with in-house staff and outside vendors and consultants on Oswego Health Medical Practice related information.
• Attend meetings as required and participate on committees as directed.
• Enhance professional growth and development through in-service and educational programs.
• Demonstrate supportive and empathetic communication and behavior when in contact with guests (patients, visitors, clinicians, employees, volunteers, etc.).
• Maintain discretion with sensitive, confidential information concerning clinicians, employees and patient related material, as well as information contained in letters and other documents.
• Perform other duties as assigned.

Required Skills/Abilities:

• Word processing, typing, spreadsheet and data base development skills.
• Excellent verbal and written communication skills, as well as active listening skills.
• Ability to provide superior patient experience in an office setting is required.
• Ability to work effectively and communicate effectively in a team environment; continuously looking for solutions to improve patient care.
• Ability to cost-effectively manage use of resources and supplies.

Education and Experience:

• Associate’s degree and/or three years related experience preferred.
• Customer service experience preferred.
• Health care experience preferred.

Working Conditions:

• Requires department specific orientation.
• Position may require some travel.
• May require frequent walking, standing, bending, and lifting using proper body mechanics.
• Position requires attendance, as scheduled, to ensure requirements are met.
• Requires attending meetings as well as participation on committees as required.
• May require participation in in-service programs, cross-training, and mandatory classes.
• Occasionally requires assignments to other practices/schedules as needed.
• Maintain confidentiality in all patient, hospital, and physician-related information; demonstrate complete discretion when discussing patient information.

Pay Range:$17.00-$20.40

Employee salary is based on commensurate experience and other qualifications.

The mission of Oswego Health is to provide accessible, quality care and improve the health of residents throughout Oswego County. As a nonprofit healthcare system that was established in 1881, Oswego Health is proud to continue to be one of Oswego County’s largest employers. More than 1,200 employees spread throughout its 17 locations, work for the Oswego Health system, which includes the 164-bed community hospital with a brand new Medical Surgical Unit, a 32-bed state-of-the-art psychiatric acute-care facility with multiple outpatient behavioral health service locations, The Manor at Seneca Hill, a 120-bed skilled nursing facility, and Springside at Seneca Hill, an independent retirement community. The health system also operates Oswego Health Home Care, the only hospital-based certified home healthcare agency in the County as well as two outpatient centers, including the Fulton Medical Center, offering urgent care, lab, medical imaging, physical therapy, and occupational health services; and the Central Square Medical Center, offering urgent care, lab, medical imaging, and physical therapy services. In addition, Oswego Health includes the Oswego Health captive professional corporation, Physician Care P.C., providing physician services in orthopedics, cardiology, ENT, gastroenterology, breast care, audiology, general surgery, bariatrics, and primary care.